In our last blog post, I shared that we were adjusting our base prices to include the cost of shipping inside of the continental U.S. We made the change so our customers could see the total price of ordering one of our pieces before adding it to their cart and starting the checkout process. It was just a convenience change; the actual total price of purchasing and shipping one of our pieces didn't go up or down.
For the sake of simplicity, I wanted to refer to this change as "free shipping." But it wasn't really "free shipping." It would be more accurately called "shipping included." Which isn't very good at all compared to real, honest-to-goodness free shipping.
Which is what we're excited to offer now: honest-to-goodness free shipping.
Now before you get too excited, I need to tell you that there is a catch: we can only offer free shipping on orders over $1,000. We may fine tune that number over time, but that's where we're going to start. Because we ship mostly larger pieces, offering free shipping at this level matches up well with what we see a lot of other small businesses offering, about 15% to 20% discount for our customers.
We're also adding a little bar to the top of our site to remind people how close they are to earning free shipping. Free shipping is applied automatically to eligible orders starting today.
Does this offer combine with the discount coupons you send out in your excellent semi-monthly newsletter?
Yes! Between the free shipping offer and a discount coupon, you can save quite a bit of money. The free shipping offer is based on the discounted price, so in the event that the discount drops you below $1,000, please contact us and we'll sort you out.
Does the free shipping offer apply to shipments outside of the continental United States?
We can't offer free international shipping due to how much more it costs for large items, but we can discount the dollar value of free U.S. shipping from your international shipment. As always, please contact us directly if you would like us to ship to Hawaii, Alaska, or internationally and we can send you a customized shipping quote.
Does free shipping also apply to returns?
It does not. We will cover 100% of the return shipping and replacement costs for items that have been damaged in shipping (please take pictures). For all other returns, we ask that customers pay the cost of return shipping. Please see our policies page for full details.